{"id":16203,"date":"2023-08-17T10:00:50","date_gmt":"2023-08-17T08:00:50","guid":{"rendered":"https:\/\/www.cudosconsultors.com\/?p=16203"},"modified":"2023-08-14T10:26:26","modified_gmt":"2023-08-14T08:26:26","slug":"desestimiento_via_telefonica","status":"publish","type":"post","link":"https:\/\/www.cudosconsultors.com\/es\/desestimiento_via_telefonica\/","title":{"rendered":"Desestimiento v\u00eda telef\u00f3nica"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch\" style=\"width:calc( 100% + ) !important;max-width:calc( 100% + ) !important;margin-left: calc(- \/ 2 );margin-right: calc(- \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:center top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#002169;border-width: 0px 0 0px 50px;border-color:#002169;border-style:solid;padding: 0px 0px 0px 0px;\"><div ><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-zoomin\" style=\"max-width:400px;\"><img decoding=\"async\" width=\"1280\" height=\"1024\" title=\"trucada\" src=\"https:\/\/www.cudosconsultors.com\/wp-content\/uploads\/2023\/08\/trucada.jpg\" alt class=\"img-responsive wp-image-16208\" srcset=\"https:\/\/www.cudosconsultors.com\/wp-content\/uploads\/2023\/08\/trucada-200x160.jpg 200w, https:\/\/www.cudosconsultors.com\/wp-content\/uploads\/2023\/08\/trucada-400x320.jpg 400w, https:\/\/www.cudosconsultors.com\/wp-content\/uploads\/2023\/08\/trucada-600x480.jpg 600w, https:\/\/www.cudosconsultors.com\/wp-content\/uploads\/2023\/08\/trucada-800x640.jpg 800w, https:\/\/www.cudosconsultors.com\/wp-content\/uploads\/2023\/08\/trucada-1200x960.jpg 1200w, https:\/\/www.cudosconsultors.com\/wp-content\/uploads\/2023\/08\/trucada.jpg 1280w\" sizes=\"(max-width: 640px) 100vw, 1280px\" \/><\/span><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : calc( 0.013333333333333 * calc( 100% - no ) );padding-bottom : 0px !important;padding-left : 0px !important;margin-left : no;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:40% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : calc( 0 * calc( 100% - no ) );margin-left : no;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : no;margin-left : no;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 30px 0px 0px 0px;\"><style type='text\/css'>.reading-box-container-1 .element-bottomshadow:before,.reading-box-container-1 .element-bottomshadow:after{opacity:0.7;}<\/style><div class=\"fusion-reading-box-container reading-box-container-1 fusion-animated\" data-animationType=\"fadeInLeft\" data-animationDuration=\"0.3\" data-animationOffset=\"top-into-view\" style=\"margin-top:30px;margin-bottom:30px;\"><div class=\"reading-box\" style=\"background-color:#ffffff;border-width:5px;border-color:#ffffff;border-left-width:5px;border-left-color:var(--primary_color);border-style:solid;\"><h2>Desestimiento v\u00eda telef\u00f3nica<\/h2><div class=\"reading-box-description fusion-reading-box-additional\">17\/08\/2023<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:33.333333333333% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 30px !important;padding-right : 0px !important;margin-right : 5.76%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 5.76%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:33.333333333333% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 5.76%;margin-left : 5.76%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_2_3 2_3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 75px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><p>Falta de prueba del ejercicio por el consumidor del derecho de desistimiento por v\u00eda telef\u00f3nica.<\/p>\n<p>La SAP de Pamplona, ponente D. Daniel Rodr\u00edguez Ant\u00fanez, condena a una usuaria que adquiri\u00f3 un curso de odontolog\u00eda de Planeta de Agostini, al pago del mismo a pesar de que la usuaria manifiesta que hab\u00eda desistido de la compra a trav\u00e9s del tel\u00e9fono.<\/p>\n<p>El art\u00edculo 102.1 (Derecho de desistimiento) se\u00f1ala:<\/p>\n<p>\u201c\u2026 Salvo las excepciones previstas en el art\u00edculo 103, el consumidor o usuario tendr\u00e1 derecho a desistir del contrato durante un per\u00edodo de catorce d\u00edas naturales sin indicar el motivo y sin incurrir en ning\u00fan coste distinto a los previstos en los art\u00edculos 107.2 y 108\u2026\u201d .<\/p>\n<p>En cuanto al ejercicio del derecho de desistimiento, se\u00f1ala la sentencia que el documento contractual contiene un apartado espec\u00edfico para la remisi\u00f3n del mismo, que no consta cumplimentado en este caso.<\/p>\n<p>Sin embargo el art. 106 de la LGDCU (RDL 1\/2007) habilita al consumidor para ejercitar el derecho de desistimiento tanto a trav\u00e9s del modelo de formulario contractual como, en su caso, a trav\u00e9s de cualquier \u00abde declaraci\u00f3n inequ\u00edvoca en la que se\u00f1ale su decisi\u00f3n de desistir del contrato \u00ab.<\/p>\n<p>En caso de que nos ocupa la recurrente afirmaba ya en su oposici\u00f3n al monitorio que renunci\u00f3 al curso por v\u00eda telef\u00f3nica, lo que resultar\u00eda enteramente v\u00e1lido conforme a la LGDCU si hubiera quedado probado o al menos se hubieran aportado indicios de que as\u00ed lo avalaran.<\/p>\n<p>Sin embargo:<\/p>\n<ol>\n<li>No consta aportado ning\u00fan registro de llamadas telef\u00f3nicas en el que contrastar esta pretendida llamada.<\/li>\n<li>No se concreta la fecha de la misma (\u00aba los pocos d\u00edas de recibir el material del curso\u00bb, afirma el escrito de oposici\u00f3n en el monitorio).<\/li>\n<li>Tampoco se aportan albaranes justificativos, en su caso, de una eventual devoluci\u00f3n del material, como signo inequ\u00edvoco de renuncia e indiciario de la misma.<\/li>\n<\/ol>\n<p>El arte. 106.4 de la LGDCU determina que \u00abLa carga de la prueba del ejercicio del derecho de desistimiento recaer\u00e1 en el consumidor y usuario\u00bb, y lo cierto es que en el caso que nos ocupa no ha quedado probado el ejercicio de tal desistimiento por parte de la demandada.<\/p>\n<p><a href=\"https:\/\/www.poderjudicial.es\/search\/AN\/openDocument\/5d937768d6a0baa2a0a8778d75e36f0d\/20220811\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #000000;\"><strong>Aqu\u00ed la resoluci\u00f3n<\/strong><\/span><\/a><\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:66.666666666667% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 75px !important;padding-right : 0px !important;margin-right : 2.88%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.88%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:66.666666666667% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 2.88%;margin-left : 2.88%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":16208,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[56],"tags":[],"class_list":["post-16203","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-juridico"],"_links":{"self":[{"href":"https:\/\/www.cudosconsultors.com\/es\/wp-json\/wp\/v2\/posts\/16203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cudosconsultors.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cudosconsultors.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cudosconsultors.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cudosconsultors.com\/es\/wp-json\/wp\/v2\/comments?post=16203"}],"version-history":[{"count":2,"href":"https:\/\/www.cudosconsultors.com\/es\/wp-json\/wp\/v2\/posts\/16203\/revisions"}],"predecessor-version":[{"id":16212,"href":"https:\/\/www.cudosconsultors.com\/es\/wp-json\/wp\/v2\/posts\/16203\/revisions\/16212"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cudosconsultors.com\/es\/wp-json\/wp\/v2\/media\/16208"}],"wp:attachment":[{"href":"https:\/\/www.cudosconsultors.com\/es\/wp-json\/wp\/v2\/media?parent=16203"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cudosconsultors.com\/es\/wp-json\/wp\/v2\/categories?post=16203"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cudosconsultors.com\/es\/wp-json\/wp\/v2\/tags?post=16203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}